GETTING STARTED
Memorable Maids is one of the leading providers of home cleaning services in the Vancouver, BC area. There is no easier way to schedule professional home cleaning.
Book your service in 3 easy steps:
1. Select the number of bedrooms and bathrooms in your home.
2. Select the available date/time that works best for you.
3. An experienced professional will show up and perform great service for you.
It’s as easy as 1-2-3.
We are currently providing home cleaning services in this cities: Vancouver, West Vancouver, North Vancouver, Burnaby, New Westminster, Coquitlam, Port Moody and Richmond.
You can contact us to verify if we service in your location.
Our pricing is based on the number of bedrooms and bathrooms and the square footage of your home. Simply go to our booking page and enter this information and you will see your price calculated for you.
Simply click Book Now and fill out the booking form. We ask you to describe your home (how many bedrooms and bathrooms), choose any optional extras you might want, and securely confirm payment. Future bookings are even faster once you’ve registered — get a cleaner in one click!
Easy, just tell us how the maids can gain entry in the special instructions when you make your booking. Most customers leave a key under the mat, in a lock box, or provide a code for the garage door so that we can get in and out of their home for the service when they are not home. Our teams are very trustworthy and will be sure to lock up afterwards.
Yes, we offer an add-on for green, eco-friendly cleaning supplies that are safe, good for the environment, and don’t contain any harsh chemicals.
We are family-owned and committed to quality. We use environmentally safe, eco-friendly cleaning products and offer instant online quotes & booking. All of our employees go through rigorous testing, background and reference checks, and a strict interview process. We don’t use contractors, and less than one in 70 candidates make the cut. Our employees are committed to providing quality service and are very trustworthy. You can count on us to be on-time and provide a consistent, high-quality cleaning service on every visit.
Yes, our cleaners bring all supplies and equipment needed to provide the service. We only use high quality equipment including microfiber cloths and mop pads and ostrich feather dusters to guarantee the ultimate care for your home.
trust & safety
Yes! We know letting someone into your home is a big deal, so we take a lot of care vetting our maids for safety and quality. They have all undergone extensive background and reference checks, as well as a strict interview process. All our maids are experienced professionals – the best in the Vancouver area!
If anything goes wrong during your appointment, please call the office at (778) 601-4533
Quality – If you are not happy with your cleaning for any reason, please call the office within 24 hours of your cleaning and we will make arrangements to come back to make it right.
Breakage – Our maids are extremely careful with our customer’s belongings. However, accidents can happen. When they do, our policy is to inform you immediately. We will pay up to $100 per breakage item, when the value is verified. Please move expensive figurines, art and glassware to a safe location when we are in your home to clean.
We have three levels of security in place. First off our booking page is protected by RapidShare SSL. Secondly our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by Stripe and layered on their own 256 bit security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card).
Rest assured we take security very very seriously.
Yes they do. We run a detailed Canada wide background check on all applicants as the last step in our hiring process.
If you are not completely satisfied with your cleaning, we will come out and re-clean the affected areas completely free of charge within 48 hours, no questions asked, provided that you notify us within 24 hours of the service.
Yes. We are fully licensed, bonded and insured.
POLICIES
Memorable Maids has a cleaning checklist that your cleaning professional will follow. You can leave additional notes in your account after checkout, by contacting us, or by providing instructions during your cleaning.
The following extra services are available if selected at checkout: inside the fridge, inside the oven, inside windows, inside cabinets and detail cleaning blinds.
Please check out our checklist for more information.
Please check out our checklist for more information about what items are in scope and what items are not offered by our service.
Some discounts are for first time customers only and some are for recurring customers only. In addition, some discounts are only one-time, and will not work for future service. There might be a couple reasons why a specific discount code no longer works. Please contact us if you have any questions.
We want to offer our clients a service that fits their situation. We have a minimum charge option for $279 which is up to 4 total hours of cleaning that will allow you to decide what you would like cleaned within this time frame. If you need help coming up with an estimate for your needs, please contact us.
Yes, if you would like a move-out cleaning, please choose the move-in/out add-on at the time of your booking.
Standard cleaning is meant for a home that has been regularly maintained. A move-in/out cleaning adds more time to the booking to focus on those areas that have not been regularly maintained such as wiping baseboards, insides of cabinets/drawers in the kitchen, bathrooms and laundry room, inside the fridge, inside the oven, wiping the door frames and handles, light switches, and extra attention to showers/tubs.
Please check out our Checklist for more information.
While leaving a tip for your cleaners is not mandatory, you are always welcome to leave them a tip for a job well done. There are several ways you can leave a tip for your cleaners:
(1) you can leave them cash at the cleaning, or
(2) you can log into your account and apply a tip to the booking, or
(3) you can contact us through email, chat or phone after the cleaning and ask us to apply a tip to your credit card. We will make sure it gets to your cleaners for you!
We will make every effort to send the same team every time. If one of our team members is sick or on vacation we will be sure to send a substitute team member or team so that you will receive continued service. You can also request a specific team member or team in the note and we will do our best to honor your request.
payment
We place a hold on the card you have on file with us 24 hours prior to your cleaning appointment and charge your card after your cleaning has been completed. (Note: The exception is if you purchased a gift certificate your card will be charged at the time of purchase)
Book your service in 3 easy steps:
1. Select the number of bedrooms and bathrooms in your home.
2. Select the available date/time that works best for you.
3. An experienced professional will show up and perform great service for you.
It’s as easy as 1-2-3.
Our website service provided uses the most highly encrypted and secure software available in the industry through a secure SSL connection, and your transactions are insured through our providers.
We accept credit card payments only. No checks, cash, or other payment options are available, and payment is due at time of service.
manage your account
You can log in to your account at this link to make changes to your bookings or to schedule new service.
If you forget your password please select “I forgot my password” and you will be able to make password changes.
You can log in to your account at this link to make changes to your address.
You can log in to your account at this link to change your credit card or contact us and we’ll help you get it updated.
You can log in to your account to cancel or reschedule your booking. You can also contact us in a variety of ways including online chat, phone at (778) 601-4533, or email info@memorablemaids.com.
Cancellation and/or Reschedule Policy:
• Within two business days (48 hours) but more than one business day (24 hours) you will be charged 50% of your scheduled service
• Within one business day (24 hours) you will be charged 100% of your scheduled service
• If you notify Memorable Maids upon arrival that we cannot enter the Premises, you will be charged for 100% of your scheduled service.